SUPPORT MANY CHARITIES BY GIFTING VOUCHERS TODAY
QUESTIONS & ANSWERS:
WE STRIVE TO BE INFORMATIVE, CLEAR AND CONCISE WITH HOW LOVE2DONATE WORKS AND OPERATES. WE
VALUE YOUR INPUT
We are committed to the highest quality service with the utmost honesty and transparency. If you still have any queries we may not have covered, please get in touch with us by going to the Contact us link above.
£40.00 The full lifetime cost of a guide dog is £48,500. £40.00 would allow an owner to buy a harness, handle and lead for their guide dog.
Questions and Answers
We are often asked questions about Love2Donate, technical, operational and questions of curiousity. A number of queries seem to pop up on a regular basis.
We have put this page together to answer some of the more common questions we receive and hopefully you can find all of your answers here.
Of course, if you have a query that is not fully answered, you can always ask us directly using our Contact us form.
- How safe is my personal information?
- Are all the charities you display legitimate?
- Most sites I visit require registration - How come you don't?
- Do you need to be licenced to use Charity Commission information?
- What does the padlock in the browser indicate?
- I love the look of your site - who did the design work?
- What happens if a voucher is never redeemed?
- Is there a time limit on a voucher?
- This is such a cool idea - how can I get my company involved?
- Why can't I find my chosen charity on your website?
OPERATIONAL QUESTIONS
TECHNICAL QUESTIONS
CURIOSITY QUESTIONS
£319.00 would pay for a drysuit for a volunteer of the inshore lifeboat search and rescue service which operates around the coasts of the UK, 24 hours a day, 365 days of the year.
How safe is my personal information?
Very safe. Love2Donate assures you that we do not pass on any of your details to any other company. Your credit / debit card details are not seen by us at all as all card payments are carried out by Sagepay.
Are all the charities you display legitimate?
Definitely. All charities that we list are registered with the Charities Commission.
Most sites I visit require registration - How come you don't?
This was a conscious decision that we took. No-one likes registering to use a website. More passwords to remember (or forget as is usually the case!). With this is mind we decided that we would request user details everytime you make a purchase.
Do you need to be licenced to use Charity Commission information?
Yes you do. We have a data agreement in place with the Charity Commission and also adhere to the Open Government Licence for public sector information. A copy of the licence can be found here: Open Government Licence
What does the padlock in the browser indicate?
The padlock is your assurance that all data being entered into the website is transmitted safely and securely from your computer to ours. In fact, you should never enter personal information into any site which does not have a padlock. The registering company we use is Thawte who carry out numerous checks to ensure that we are a legitimate company.
I love the look of your site - who did the design work?
It is good isn't it. The designer is Jaimie Stow who can be contacted via email: Jaimie Stow
What happens if a voucher is never redeemed?
A voucher is valid for 180 days from purchase. This was a requirement stipulated by the banks. If after 180 days a voucher has not yet been redeemed, then the donation amount will be awarded to our "Charity of the Month".
Is there a time limit on a voucher?
Yes. A voucher is valid for 180 days from purchase. This was a requirement stipulated by the banks. If after 180 days a voucher has not yet been redeemed, then the donation amount will be awarded to our "Charity of the Month".
This is such a cool idea - how can I get my company involved?
It is easy to get involved with Love2Donate. Just use our contact form to express your interest and someone will get straight back to you.
Why can't I find my chosen charity on your website ?
We source all of our charities from the UK's Charity Commission for a number of reasons, but primarily to ensure that all charities we deal with are 100% bona fide. If you cannot find your favourite charity - ensure you have correctly used our search facility. If you still cannot find it - then chances are it is no longer recognised by the Charity Commission.
